Customer Service Questions in Carlsbad, California


Any Home AV·TV customer that buys their equipment and pays to have Digitainment install that equipment and pays their balance in full, receives a limited lifetime customer service labor warranty, under normal use, for as long as they own the residence. Replacement equipment that is purchased from us will be re-installed at no additional labor cost with the exception of remote control programming.

For example, all Preference speakers that we sell carry a manufacturer’s limited lifetime warranty, so if they fail under normal use, the manufacturer would replace the speakers free of charge and Digitainment would remove and reinstall the new speakers with no labor charge.

If a customer has a problem with a TV that we sold and installed that is under warranty, we will handle the warranty issue for the customer and take down TV and send in for repair and re-hang afterward. If it fails after the 1-year warranty, then Digitainment will remove and reinstall another TV purchased through Home AV·TV with no labor charge.

Most issues involve cleaning personnel knocking off emitters on devices and we will cover this cost the first time, but after that you may be charged. The second most common issue is cable box or satellite related, and those can usually be determined over the phone. Most issues are handled within 1-3 business days.


Having Trouble with Your System?
Call for your customer service related questions/troubleshooting at 760.891.0571
Help is Just a Call Away!
We will troubleshoot with you over the phone if possible, as a first attempt to resolve any issues you may be having with your TV or equipment. Many of the most common issues are easily resolved.
Customer Service Call to Your Home
If we cannot resolve the issue over the phone, we will schedule the soonest available time to come out to your home and fix the problem you are having with your system. Customer service times are determined by Digitainment and are prioritized based on the nature of the issue.