Any Home AV·TV
customer that buys their equipment and pays to have Digitainment install that equipment and pays their balance in full, receives a limited lifetime customer service labor warranty, under normal use, for as long as they own the residence. Replacement equipment that is purchased from us will be re-installed at no additional labor cost with the exception of remote control programming.
For example, all Preference speakers that we sell carry a manufacturer’s limited lifetime warranty, so if they fail under normal use, the manufacturer would replace the speakers free of charge and Digitainment would remove and reinstall the new speakers with no labor charge.
If a customer has a problem with a TV that we sold and installed that is under warranty, we will handle the warranty issue for the customer and take down TV and send in for repair and re-hang afterward. If it fails after the 1-year warranty, then Digitainment will remove and reinstall another TV purchased through Home AV·TV with no labor charge.
Most issues involve cleaning personnel knocking off emitters on devices and we will cover this cost the first time, but after that you may be charged. The second most common issue is cable box or satellite related, and those can usually be determined over the phone. Most issues are handled within 1-3 business days.